Question 1

What is an ESA letter?

Accepted Answer

An Emotional Support Animal (ESA) letter is a document signed by a licensed mental health professional that verifies your need for an emotional support animal. It protects your right to live with your ESA in housing that may otherwise have pet restrictions, under the Fair Housing Act.

Question 2

How do I qualify for an ESA letter?

Accepted Answer

You qualify if you have a mental or emotional condition that significantly impacts your daily life, and a licensed therapist determines that an emotional support animal provides therapeutic benefit. Simply complete our online evaluation and get matched with a state-licensed therapist for a confidential consultation.

Question 3

Is a ProESA Letter legally valid?

Accepted Answer

Yes, absolutely. All ProESA letters are written by state-licensed mental health professionals and comply fully with the Fair Housing Act (FHA) and Air Carrier Access Act (ACAA). Each letter includes the therapist's license number and contact information for verification.

Question 4

How fast can I get my ESA letter?

Accepted Answer

Most clients receive their ESA letter within 24 to 48 hours of completing their online evaluation and therapist consultation. We prioritize urgent cases and offer expedited processing for same-day delivery when available.

Question 5

Can my landlord deny my ESA letter?

Accepted Answer

Under the Fair Housing Act, landlords cannot deny a legitimate ESA letter from a licensed mental health professional, even in no-pet housing. However, you must provide proper documentation and follow your landlord's reasonable accommodation request process.

Author name: Jordan Bierbrauer

Flying with PSD | Your ACAA Rights Explained

Flying with ESA | Your ACAA Rights Explained